Technical Support Specialist
Full-Time
Moorestown, New Jersey
08/12/2024
Compensation: 60000.-70000. / Annually
Benefit Offered: YES
Our client, a nationwide leader in cutting-edge mobile software, has an immediate need for an experienced Technical Support Specialist, to join their winning team in Moorestown.
Our candidate of choice will report to the Director of Digital Services and be primarily responsible for delivering top-notch customer service through the analysis and troubleshooting of all digital service products.
KEY RESPONSIBILITIES:
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Fully implement or configure new customers using backend software systems.
- Manage simultaneous projects for new or existing clients, while providing updates to key stakeholders, as well as multiple teams.
- Document technical knowledge for the broader support teams to use.
- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Prioritize and handle services requests, as well as incidents.
- Establishing the root causes of application errors, and escalating concerns as necessary.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in various departments.
- Resolve incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with the highest degree of customer service; and
- Work with digital services team to define and shape the product goals, roadmap, priorities, and strategy based on knowledge of customer needs.
KEY REQUIREMENTS:
- 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services.
- Excellent analytical and problem-solving skills.
- Knowledge of programming languages, such as SQL, Java, XML, Pythonand.Net.
- Extensive experience with technical troubleshooting; and
- Experience managing and prioritizing multiple projects simultaneously.
Please apply today to be one of the first people considered for this position!
Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today’s hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today!