Customer Service Representative
Full-Time
Lodi, New Jersey
10/29/2021
Compensation: 20.00-23.00 / Hourly
Benefit Offered: YES
Our client, a regional waste management organization, has an immediate need for an experienced Customer Service Representative to join their growing team based in Bergen County.
You will be responsible for accurately servicing customers and entering orders coming in through email, fax, and phone. Prior knowledge and/or experience of the trucking industry is a huge plus!
RESPONSIBILITIES:
- Answer phone calls and redirect all calls to the appropriate representative
- Maintain daily schedules of all service technicians
- Schedule and dispatch the technicians/estimators on service calls and follow-up all on work
- Provide efficient customer service to all clientele; displaying a high level of conflict resolution and patience
- Follow-up with customers to confirm that completion of jobs and/or schedule follow-up trips with technicians
- Maintain and administer current customer database through electronic filing
- Clearly and concisely provide information to all customers, department managers, and co-workers in regards to current or upcoming work
- Create and generate all estimates and quotes for customers after service calls
- Generate and sell all service contract proposals and agreements for new customers
- Maintain agreements, schedules, material orders, hard files, and renewals for all customers
- Issue purchase orders for materials and schedule any remaining necessary work
EXPERIENCE:
- 1-3 years of customer service experience.
- Mid-Level Computer skills: Outlook mail, calendar, excel, and word
- Data entry capability
- Building Materials experience preferred but not required
- Building Materials Experience highly preferred
WE OFFER:
- Health, dental, and vision care insurance.
- 401(K) retirement savings plan.
- Employee first attitude
- Great company & team – our employees stay a long time for a reason!
Please apply today for immediate consideration and interview!!!
Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today’s hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today!