Customer Service Representative – Manufacturing
Full-Time
Odenton, Maryland
02/22/2026
Compensation: 17.00-28.00 /
Benefit Offered: YES
Our client, a precision plastics manufacturer, has an immediate need for an experienced Customer Service Representative, to join their winning team in Odenton.
Our candidate of choice will support sales, production, and logistics by managing customer communications, processing orders, and ensuring timely and accurate fulfillment in a polyurethane manufacturing environment. You will be highly organized, responsive, and competent in delivering excellent customer service while managing orders, inquiries, and internal coordination with production and scheduling teams.
KEY RESPONSIBILITIES:
- Serve as the primary point of contact for customer inquiries via phone and email and solely responsible for customer service operations.
- Provide order status updates, pricing information, and delivery timelines
- Communicate lead times, pricing, delivery dates, and backorders
- Resolve customer issues professionally and efficiently
- Coordinate with production, scheduling, shipping, and sales teams to ensure customer needs are met
- Resolve issues related to shipping errors, damaged goods, or delays
- Process customer orders accurately and in a timely manner; know when to escalate customer issues in a timely manner to the right resource.
- Process returns, credits, and customer complaints as needed
- Maintain accurate customer records and documentation
- Follow established procedures while identifying opportunities to improve customer experience
KEY REQUIREMENTS:
- Ensure effective use of ERP Dashboard information
- Provide forecasting and backlog input based on current and new customer base activity
- Proven experience in customer service, preferably in a manufacturing or industrial environment.
- Identify opportunities to improve customer service processes, reporting efficiency, and data accuracy
- High School or Associate’s Degree
- 2-3 years of progressive customer service experience
- Ability to work independently.
- Ability to manage multiple priorities independently
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Excellent written and verbal communication skills
- High level of responsiveness and attention to detail
- Competence using CRM systems, ERP software, or order management tools
- Professional demeanor and customer-focused mindset
Please apply today to be immediately considered for the role!
Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today’s hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today!